Maintec mainframe operation support services provide organizations the flexibility, cost-effectiveness, and quality staff and processes they need to meet changing business needs. Maintecs highly skilled mainframe support professionals and state-of-the-art zOS data center in Raleigh, North Carolina provide customers with 24/7 continuous end-to-end mainframe monitoring and support.

Business benefits of Maintec mainframe operation support services :

  • Supports all aspects of mainframe operations
  • Helps achieve operational excellence
  • Reduces Total Cost of Ownership (TCO)
  • Ensures timely completion of critical operations
  • Guarantees 24/7 mainframe availability
  • Supports weekend, holiday and night shifts (including graveyard shift)
  • Eliminates installation and maintenance of infrastructure
  • Reduces complexity of mainframe management
  • Provides well-trained mainframe resources
  • Frees in-house IT staff to focus on core business areas
Mainframe-operation-support

Maintec end-to-end mainframe support services

Maintec provides end-to-end operations support for mainframe data centers. We provide centralized proactive monitoring, management, and support on-site or through our onshore data center in Raleigh, North Carolina.

Focused exclusively on mainframes, partner with us!

Maintec mainframe monitoring & support services include :

  • Providing mainframe staff support for multiple large mainframe z/OS environments
  • Installing, upgrading and maintaining IBM, ISV and OEM software
  • Supporting mainframe console operations
  • Supporting multiple clients in a parallel sysplex environment
  • Developing, maintaining and utilizing an emergency contact list and escalation procedures to resolve ABENDS
  • Resolving ABENDS caused by conditions external to production programs
  • 24/7 continuous end-to-end mainframe monitoring and support
  • Resolving ABENDS and performing job restarts in accordance with the documented restart procedures
  • Checking job outputs and print queues; changing job priorities; taking printers in and out of service; and starting, spooling and draining printers
  • Defining, creating, and controlling all automated operations using programming tools
  • Providing automated operation for the mainframe systems and responses to routine and complex functions
  • Working closely with the ADM and DBA groups, from the initial design through production processing cycles
  • Contacting ADM staff, other technical staff, and third parties as necessary during off-hours, per established notification procedures
  • Providing Level 2 and Level 3 support to resolve issues
  • Using the Problem Tracking System to track and resolve problems

Why Maintec?

Maintec provides organizations the flexibility, cost-effectiveness, and quality they need to achieve mainframe operations excellence, by leveraging our skilled staff and onshore data center in Raleigh, North Carolina. Maintec also provides a wide range of data center services, including z/OS, Linux, and IBM i systems administration and programming. If needed, Maintec Technologies also provides IT staffing services, both at the client’s site and remotely. Maintec provides 24/365 mainframe operations support with our excellent graveyard shift support services. For more information about mainframe operation support services, contact Maintec Technologies.